Anteriorly, in the 1st Part of the present series we used to totalize all the project management roles and described in more details the Project Manager role. In the 2nd Part we contemplated the Project Team Member role and the Project Sponsor role. And in this Part the Project Customer role will be studied in details.
The main purpose of the project of any kind is the gratification of customer’s needs and requirements. The project customer is the beneficiary of the results of the project which are defined as ultimate deliverables. It is necessary for the project customer to inform the project team with his demands and requests in order to receive the desirable deliverable. This measure is necessary in order to make certain that the ultimate deliverables meet the demands of the customer.
A project customer may be either outside or inside the company. Large amount of software projects are executed for those customers who are inside the company, albeit the ultimate deliverable which have been created during the project can be also sold to or acquired by an outside customer. Assume that you were working over creation of the innovative heart monitor for babies within the confines of the project.
In this case, the project customer of your production is the section of marketing of your company for the reason that mainly this section has the duty to promote your product to the clinics who are the final buyers. The babies who are the patients of such clinics and will be connected to these heart monitors should be defined as ending utilizers of these monitors. (Ending utilizer can be considered the final consumer of the product).
Alhough a great number of projects are executed for the customers who are inside the company, such inner consumers often introduce the demands of the consumers and ending utilizers who are outside the company. And a certain number of projects are performed immediately for the outside customer. In such situation, the project customer ordinary pays money specifically for the ultimate deliverable. As instance it is pertinent to mention a project in a company which provides consulting services. Within the confines of this project this company elaborates a customized part of software for a consumer outside this company. The outside consumer will pay money for the period and the required stuff or just fixed payment for the software project. Both types of project customers in the – inside and outside – have quite similar roles within the scope of the project:
- Providing the information to the project team about their demands and requests;
- Consideration and confirmation of the statute;
- Taking part on the team of the project when required;
- Providing the intelligence about any modifications in the close quarters situation which are able to influence the ultimate deliverables of the project;
- Confirmation of the modifications within the software project when necessary in order to provide a successful execution of the project;
- Consideration of the status project records;
- Rendering periodic back coupling to the Project Manager;
- Estimation of the ultimate deliverables and the whole process of the project.
- Consideration and confirmation of the whole plan of the project (Outside consumers ordinarily consider just the scope paragraph of the project plan)
- Consideration of the ultimate status record
The customers inside the company can likewise play several supplementary roles:
In the case when there is a online collaboration software development project with an outside consumer, it is really essential to have an inside sponsor within the framework of the project. The project scope of the work for this specialist is to equilibrate the demands of the outside consumer with the requirements of the inward company. In the case when there is an inside consumer, the inside consumer is able to act also as the project sponsor.
In the next part, we will study in details the Project Functioal Manager Role.
Client service project managers are responsible for overseeing client service staff's activities to ensure the needs of customers are met and their problems resolved. They contact clients to identify their needs and then facilitate the process to meet the needs and requirements. They also develop strategies for improving customer services, train other client services staff, and develop effective communication platforms for clients and staff.
Client service project managers earn an average salary of $89,000 annually or $42 per hour. They primarily work to ensure customers are satisfied and that orders or transactions are correctly processed. These project managers answer questions or resolve customer complaints, so they need to provide excellent customer service and ensure their staff does the same. They also provide technical support to customers depending on the type of organization they work for.
Client service project managers typically hold a bachelor's or master's degree in business or a related field. They are expected to have some years of experience as a program manager or in a similar role. Some employers prefer candidates with excellent management, problem-solving, and time management skills.
What Does a Client Services Project Manager Do
There are certain skills that many client services project managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.
How To Become a Client Services Project Manager
If you're interested in becoming a client services project manager, one of the first things to consider is how much education you need. We've determined that 74.3% of client services project managers have a bachelor's degree. In terms of higher education levels, we found that 13.5% of client services project managers have master's degrees. Even though most client services project managers have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a client services project manager can determine their career goals through the career progression. For example, they could start out with a role such as project manager, progress to a title such as information technology director and then eventually end up with the title senior director of information & technology. Client Services Project Managers in America make an average salary of $105,304 per year or $51 per hour. The top 10 percent makes over $146,000 per year, while the bottom 10 percent under $75,000 per year. Average Client Services Project Manager Salary $50.63 hourly See More Salary Information
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.7% of client services project managers listed project management on their resume, but soft skills such as management skills and problem-solving skills are important as well.
Female
Male
After extensive research and analysis, Zippia's data science team found that:
- Among client services project managers, 54.7% of them are women, while 45.3% are men.
- The most common race/ethnicity among client services project managers is White, which makes up 70.4% of all client services project managers.
- The most common foreign language among client services project managers is French at 33.3%.
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Show More Client Services Project Manager CoursesSome places are better than others when it comes to starting a career as a client services project manager. The best states for people in this position are Washington, California, Rhode Island, and Michigan. Client services project managers make the most in Washington with an average salary of $128,175. Whereas in California and Rhode Island, they would average $127,598 and $124,825, respectively. While client services project managers would only make an average of $121,044 in Michigan, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
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