Why does Spotify say wrong when I try to log in?

New updates are being added at the bottom of this story…….

Original story (published on December 18, 2021) follows:

Lately, Spotify app users have been experiencing issues while trying to use some features offered by the music streaming service.

According to multiple reports, these issues affect the ability to log in and use the search function in the app. So, the functionality of the app is very limited (1, 2, 3, 4, 5, 6, 7, 8, 9).

More specifically, Spotify users get a ‘Something went wrong’ error message while trying to logging in via mobile data or while trying to do a search on large screen devices.

Spotify error while trying to use the search function

This problem doesn’t seem to be exactly new to Spotify users. Apparently, some have already suffered it for several weeks, and even today it happens again.

Whenever I try to search up an artist or a song, it loads and loads until it says “Couldn’t find that page, search for something else?” My playlists are working fine, but if I click on the artist’s name or the album, it loads then says “Something went wrong while loading the artist, search for something else?” At first, I thought it was just a bug. Then a month later it still kept happening.
Source

Not being able to use the search function in the Spotify app certainly limits its use, especially if you have an extensive library of songs from which to search for the one you want to play.

Spotify error while logging in via mobile data

The same ‘Something went wrong. Try again ‘error reportedly appears to Spotify users trying to logging in through mobile data. If they use Wi-Fi or another type of network, they can log in successfully.

When I try to log in it says, “Something went wrong. Try again.”

I got a new iPhone yesterday and have been unable to log into my account on my phone (it works fine on my laptop). I’ve gone through all of the troubleshooting tasks from the thread (reboot, reinstall, software updates, grab a friend, etc.) The emailed link doesn’t work because it says it’s expired or another error message pops up.

Please help! Thanks!
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Spotify team is already aware

The Spotify team officially confirmed that they are already aware of both reported bugs. So, it is expected that a fix will not take long to arrive.

They also add additional details, such as the logging in error is allegedly affecting Telstra clients, while the search function error could only occur on big screen devices.

Hey everyone,

We’re receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message “Something went wrong. Try again”. According to the reports we’re getting, it seems like this is impacting Telstra customers.
Source

We will update this article if there is any new development in this regard in the coming days. So stay tuned.

Update (December 21)

IST 12:44 pm: This issue has now been fixed, at least according to a Moderator. Affected users might therefore want to update to the latest version of Spotify.

Update (March 09)

11:41 am (IST): Spotify on Twitter has confirmed that many users were facing problems with logging in earlier.

Moreover, they say that this issue is now seemingly resolved and if users are still facing this problem then they can report it here.

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Having trouble trying to fix the “Something went wrong” Spotify error?

Spotify can be a completely underrated application until it stops working. If you’re like us, music is something you can’t go through your day without. Especially when it comes to taking a bath or fixing up your face for the day.

Getting greeted with the “Something went wrong” error can be pretty jarring and confusing. Luckily, we got you covered! Here at Saint, we provide our readers with factual and in-depth solutions so you can get back to your normal routine in no time.

In this article, we’ll be going over how you can fix the “Something went wrong” Spotify error, and get you back on your feet.

Let’s get started!

First off, doing any kind of settings tweak and Spotify wizardry is useless if the problem isn’t on your end. Sometimes, it pays to check whether or not Spotify is actually up and running or not. You can easily do so through a lot of server-monitoring websites, but we love checking through Spotify’s official Twitter status account.

Open up the link on your browser or Twitter and check if there’s anything going on with their servers currently. You can also try contacting their Twitter customer support account. However, we do understand if you don’t have the best experiences with Spotify’s customer support.

So, we’d like to provide you with an alternative instead. Downdetector is a useful website that’s operated through user feedback and complaints. Though Spotify might take a while to release a server statement, users will quickly complain and report a problem with the server. With enough reports, you’ll be able to tell whether it’s the server’s problem or yours.

One of the most basic but effective fixes you can try out first is logging out and into your account. This will clear any inconsistent services and general server lag that could be causing your Spotify to act up the way it currently is.

Furthermore, since the error is most likely a bug or related to your connection with the server, this will reset your connection.

Here’s how you can log out and into Spotify for your computer:

1. Simply move your mouse to the top-right corner of your screen and click on your Profile icon.
2. A drop-down menu should appear, select Log out to sign out of your account.

1. Once you’ve logged out, you should be directed to the Sign in page, now log back in.

Alternatively, here’s how you can log out of Spotify with your mobile device:

1. With Spotify already opened up, go to your Home tab.
2. Now, navigate to Settings. This is the gear icon that should be on the top-right corner of your screen.
3. Then, just scroll all the way to the bottom and tap on Log out.
4. Likewise, you’ll be redirected to the Sign in page, fill in your Spotify account credentials and log back in.

Now that you’ve successfully logged out and back into your account, play a song or a playlist to see if the issue persists.

Going through your favorite playlist only to either get redirected back to the beginning or to have Spotify stop working altogether can be really annoying. If you can actually play music but occasionally get the “Something went wrong” error, try to check your queue.

Play your songs normally but keep track of when it stops. Perhaps you’re having a problem with one song that’s either being blocked by Spotify or has some issues with the server. Either way, you can easily mitigate this by transferring the song to the bottom of your playlist or removing it temporarily.

Once you’ve figured out how to arrange it, start your playlist and check for the error again. If your Spotify works fine without that song, you may have to find another version of the song on Spotify or wait for it to get fixed.

An age-old but extremely effective solution. Restarting your phone or laptop can iron out any software problems that are messing up your day. Now, technically this shouldn’t be a problem with your device itself, since Spotify works somewhat completely online.

However, restarting your device will resolve any connection problems that might be causing this issue. Furthermore, we recommend only doing a normal restart and would suggest that you refrain from force restarting your phone.

Restarting your phone will terminate all your programs in proper order before shutting down the operating system. A force restart on your mobile device will instead, detach the connection between your phone’s hardware and its battery. You can read more about it here.

Being able to provide yourself with any security in this day and age is a privilege. Furthermore, with the increasing concern of digital security, VPNs are one of the best ways of masking your online presence.

By connecting and hiding your internet connection behind a proxy server, VPNs essentially hide your personal IP from all the websites you open. However, VPNs are generally considered a malicious act, since this is what hackers used to do to hide their personal IPs. Only recently are VPNs becoming widely available as a commodity.

It’s only natural for Spotify and, in fact, other websites to protect their servers against other VPN servers. Disabling any active VPNs on your device, even the default ones on your iPhone and Mac might fix your problem.

Although Spotify lets premium users log into their accounts on as many applications as they want, only up to five devices can be synced to offline play. Ideally, your devices should automatically switch between each other when syncing offline.

However, it’s not an uncommon problem for the sync to either mess up or just completely decline your current device altogether. To address this issue, you may have to log out all devices that are logged in to your account.

Here’s how you can remove your account from all devices:

1. On any device, tap on your Profile icon and select Account.
2. Whether you’re using a tablet, iPad, mobile phone, or computer, you should be redirected to a new tab on your browser.

Now, you used to be able to individually choose between what devices to log out. However, as of publishing this article, Spotify has changed the options and will now log you out of all existing accounts. This may be different upon your time of reading, but for now:

1. You should be redirected to your Account overview. This lists your personal information and the current plan you’re subscribed to. Scroll all the way down and click on Sign Out Everywhere.

This will sign you out without asking for confirmation, but after that, you’ll be immediately logged out on all your devices. Just log back in and start a playlist to check for the issue.

This fix works by changing your Spotify session status in the servers themselves. Theoretically, changing your session will refresh and fix any connection issues with your account. This works by Spotify manually changing your account configurations.

If you aren’t familiar with using the ‘Private Session’, this essentially hides your actions from your followers. People who follow your account won’t see your name and your currently played song displayed on their screen. This basically hides you from ‘Friend Activity’.

Here’s how you can use ‘Private Session’ on your computer:

1. On the top-right corner of your screen, tap on the profile icon.
2. Once the drop-down menu appears, just click on Private Session. A padlock icon should be over your account to signify that Private Session is on.

Alternatively, here’s how you can turn on ‘Private Session’ for your mobile devices:

1. Bring out your Spotify app and go to the Home tab.
2. Once you’re there, access the Settings on the top-right corner of your screen.
3. Now, under Social, look for and tap on Private Session.

Simply repeat the steps to toggle this feature on and off. If the issue persists, go ahead and proceed to the last few methods.

This step only applies to Spotify users who use the application primarily on their browsers. Whenever you open up a website, these sites can store files that monitor how you interact with their pages. Websites that do this monitor your actions through Cookies.

Although cookies are useful, they save your data so you can load into websites in the same setting you left them, the files they store can cause problems. These files are also stored similarly to cache files, your local data that your browser keeps track of.

Cache files help your browsing experience by keeping you logged in to accounts and restoring any settings that you’ve already configured on a website. However, clearing these files can also alleviate some problems like Spotify messing up.

You’ll have to search for the instructions for clearing your browser cache by yourself since each browser will have different steps.

You might be overdue for an update. Software errors from outdated application versions can cause a lot of bugs and glitches. This is especially common for Spotify-like apps that rely mostly on streaming or cloud content.

Updating your apps is a great way of making sure that you’re always using the latest version. Ideally, these should be the version with the least amount of bugs and glitches. Though, this isn’t always true for major updates.

Regardless, here’s how you can update Spotify on your mobile devices:

1. First, open up the App Store or Google Play Store.
2. Now, search for ‘Spotify’, and you should be redirected to the Spotify page.

1. If an update is available, there should be a clear indication on your screen. Just tap on the Update button to continue.

Now if updating and fiddling through your settings didn’t work, you can try reinstalling Spotify as a last resort. Reinstalling the app will clear any software problems or bugs that have corrupted or messed with your account.

Unfortunately, since the steps of uninstalling applications are different per device, especially per OS/iOS, we can’t provide the general steps for this. We recommend searching for the steps online and uninstalling the application.

Reinstalling it should be pretty easy, either download Spotify through your browser if you’re on a PC or install it through the App Store/Google Play Store. After you’ve successfully reinstalled the application, hopefully your software problem will finally be fixed.

That wraps up this article. We hope to have helped you fix your “Something went wrong” Spotify error. If you have any questions, feel free to leave them down below in the comments.

If this guide helped you, please share it. 🙂