At WorkCover Queensland (WorkCover) we conduct our business according to the highest standards of ethical conduct. It is expected that all employees meet these standards of conduct and support the vision and values of WorkCover. Show
The purpose of this Code of Conduct (the Code) is to provide you with a clear understanding of the standard of conduct expected when performing your duties as an employee of a Government entity. The Code places an obligation on all employees to take responsibility for their own conduct. To achieve this, all employees of either WorkCover Employing Office or WorkCover Queensland are expected to familiarise themselves with and act in accordance with this Code. Framework for ethical conductThe Code does not attempt to provide an exhaustive list of what to do in all situations, instead the Code represents a broad framework of ethical conduct that you have an obligation to uphold. The Code also provides the basis for disciplinary action for those who fail to meet their obligations. The standards of conduct in the Code are based on the four ethics principles contained in the Public Sector Ethics Act 1994 (Qld). The ethics principles which are considered essential for the performance of public administration in Queensland are:
The Code was developed in consultation with employees and those organisations that represent their interests. Through this consultative approach, a Code of Conduct was developed to reflect the operational needs of WorkCover Employing Office and WorkCover Queensland and provides a basis for high standards of ethical conduct in the way you do your work. Application of the CodeThe Code applies to all employees whether they are permanent, temporary (full-time or part-time); agency supplied temporary staff, casual or a contractor. The Code applies to WorkCover Queensland or WorkCover Employing Office or WorkCover Queensland and WorkCover Employing Office, each of which hereinafter is referred to as WorkCover. In applying the Code you are to consider both the 'spirit' and 'content' of the Code. If you are in any doubt as to the meaning of the Code or its application in any given situation, you should seek advice from your manager. As an employee of WorkCover and, therefore, an employee of a government entity, you have a responsibility to conduct yourself in a manner that will not undermine public confidence in the integrity of WorkCover. Employees who have human or financial resource management accountabilities (i.e. managers or team leaders) have the responsibility of monitoring the use of WorkCover resources and the performance of employees. Managers are also responsible for taking the appropriate action where an employee breaches the Code of Conduct. In every aspect of your work with WorkCover you are obliged to act in the public interest. Acting in the public interest means faithfully and impartially implementing legislation and the policy intentions of the elected Government and the WorkCover Board. Your obligation under the CodeThe Code sets out your obligations in relation to each of the four ethics principles. The practical application of each principle involves you in meeting an obligation to apply a standard of conduct which is wholly consistent with the 'spirit' and 'intent' of the principle. It is important to remember that there may be situations where you will be called upon to demonstrate sound judgement in the application of the Code to ensure the public interest is met. This code is to be read in conjunction with any relevant WorkCover policy as referred to herein. Note: all policies are accessible via the Intranet Polices Page. Principle 1: Integrity and impartialityEthics ObligationA WorkCover employee should seek to promote public confidence in the integrity of the public sector and WorkCover and should:
Required standards of conduct1.1 Commit to the highest ethical standardsAs WorkCover employees we are required to ensure that our conduct meets the highest ethical standards when we are fulfilling our responsibilities. We will:
1.2 Manage conflicts of interestA conflict of interest involves a conflict between our duty, as WorkCover employees, to serve the public interest and our personal interests. The conflict may arise from a range of factors including our personal relationships, our employment outside the public service, our membership of special interest groups, or our ownership of shares, companies, or property. As public service employees we may also experience conflicts of interest between our public service ethics and our professional codes of ethics (for example as health care professionals or as lawyers), or with our personal beliefs or opinions. Having a conflict of interest is not unusual and it is not wrongdoing in itself. However failing to disclose and manage the conflict appropriately is likely to be wrongdoing. As employees we are committed to demonstrating our impartiality and integrity in fulfilling our responsibilities and as such we will:
1.3 Contribute to public discussion in an appropriate mannerCommenting on WorkCover policy is a matter for the Board, the CEO and Government Ministers, not employees. Unless prior authorisation has been given, we will not comment to the media on WorkCover policy. Where providing factual information to the public on WorkCover policy is a part of our official duties and responsibilities, we will ensure that information is appropriately authorised, and that we properly represent WorkCover policy and administration in its intended manner and spirit. Like any other citizen, we have the right to contribute to public discussions on community and social issues in our private capacity. In doing so, we will:
1.4 Manage participation in external organisationsOur work does not remove our right to be active privately in a political party, professional organisation or trade union. As a member of a political party, however, we are aware that participating in activities in the public arena, where we may be identified as associated with a government department, can give rise to a perception of conflict of interest (see section 1.2). Where this situation arises, we will declare and manage our activities in accordance with our WorkCover’s policies. If we are elected as workplace representatives or officials of a trade union or professional association, we are not required to seek permission from our workplace before speaking publicly in that capacity, and we will make it clear that our comments are made only on behalf of that organisation. In all instances, we will comply with the appropriate laws of privacy, confidentiality and information management. 1.5 Demonstrate a high standard of workplace behaviour and personal conductWe have a responsibility to always conduct and present ourselves in a professional manner, and demonstrate respect for all persons, whether fellow employees, clients or members of the public. We will:
Principle 2: Promoting the public goodEthics ObligationWorkCover employees should recognise that we are mechanisms of the public sector through which elected representatives deliver programs and services for the benefit of the people of Queensland, public service agencies, public service authorities and public service officials. Specifically this role is as the workers’ compensation insurer for the workers of Queensland. Through this role, we accept and value our duty to:
Required standards of conduct2.1 Commit to excellence in service deliveryWorkCover is entrusted with being the Queensland workers’ compensation insurer. We have a responsibility to:
2.2 Ensure appropriate community engagementCommunity participation is crucial in WorkCover’s service delivery. We have a responsibility, where appropriate and in accordance with our official duties, to:
2.3 Work as an integrated serviceIn order to deliver excellence in customer service, we will work together to address complex issues and provide integrated services to the community. We have a responsibility, where appropriate and in accordance with our official duties, to:
Principle 3: Commitment to the system of governmentEthics ObligationA WorkCover employee should recognise that we have a duty to uphold the system of government and the laws of the state, Commonwealth and local government, public sector agencies, public sector entities and public officers and:
Required standards of conduct3.1 Commit to our roles in public sectorOur role is to undertake our duties, and to give effect to the policies of WorkCover and the elected government. We will:
3.2 Maintain appropriate relationships with ministerial staffMinisterial advisors and the public service share a common commitment to serving the government of the day. Central to good government, and the ability to carry out the designated role of the public service, are positive and productive interactions between the administrative and political arms of government. If providing advice to Ministers is a part of our role, we will ensure our interactions are positive and productive when engaging with ministerial staff. Ministerial staff are not empowered to direct public service employees in their own right. If this occurs, we will bring this to the attention of our agency’s senior management. 3.3 Ensure proper communication with members of parliamentWe have the right to communicate directly with a Member of Parliament on any issue affecting us as a private citizen. In communicating with Members as private citizens, we will maintain the confidentiality of information that is not publicly available, and we have access to due to our roles. Principle 4: Accountability and transparencyEthics ObligationWorkCover employees should recognise that public trust in public office requires high standards of public administration, public service agencies, public sector entities and public officials:
Required standards of conduct4.1 Ensure diligence in public administrationWe have an obligation to seek to achieve high standards of public administration and perform our duties to the best of our abilities. We will:
4.2 Ensure transparency in our business dealingsIn order to ensure all WorkCover dealings with private industry are conducted with the highest level of integrity we will ensure:
4.3 Ensure appropriate use of official resources, public property and facilitiesWe are accountable for all resources that we use in the course of our duties. We will:
4.4 Ensure appropriate use and disclosure of official informationThe public has a right to know the information that is created and used by the government on their behalf. This right is balanced by necessary protections for certain information, including personal information. Information privacy legislation protects against the misuse of personal information and we have an obligation to ensure the lawful collection and handling of personal information. In addition, we will:
We will continue to respect the confidentiality of official information when we leave public service employment. 4.5 Commit to innovation and continuous performance improvementThe capacity of WorkCover to deliver workers’ compensation insurance services to the community depends on an innovative and creative workforce, and a commitment to continuously improve the performance of our agency and ourselves. We each have a responsibility, having regard to our own roles, to:
A guide for ethical decision makingThe guide below gives some things to consider in light of your obligations under the Code. It will not make the decision for you, but it will help you to analyse all the relevant facts and circumstances of a situation to reach a decision. Step 1. Identify and assess the situation
Step 2. Look at the situation from a government entity standpoint
Step 3. Would your actions or decisions withstand public scrutiny?
Step 4. Identify and consider the options
Step 5. Choose your course of actionMake sure the course of action you have chosen:
Where to from here?If, after reading this Code you are unsure about your obligation in general or in relation to a specific situation, you should discuss this with your manager. If you have concerns about approaching your direct manager, you should contact the next senior person in your area. Where this is not possible or practical, you should make contact with Human Resources who will be able to provide you with guidance and advice on the appropriate steps to follow to resolve your concerns. |