Which of the following best describes an ethical dilemma?

A problem in the decision-making process between two possible but unacceptable options from an ethical perspective

An ethical dilemma (ethical paradox or moral dilemma) is a problem in the decision-making process between two possible options, neither of which is absolutely acceptable from an ethical perspective. Although we face many ethical and moral problems in our lives, most of them come with relatively straightforward solutions.

On the other hand, ethical dilemmas are extremely complicated challenges that cannot be easily solved. Therefore, the ability to find the optimal solution in such situations is critical to everyone.

Every person may encounter an ethical dilemma in almost every aspect of their life, including personal, social, and professional.

How to Solve an Ethical Dilemma?

The biggest challenge of an ethical dilemma is that it does not offer an obvious solution that would comply with ethics al norms. Throughout the history of humanity, people have faced such dilemmas, and philosophers aimed and worked to find solutions to them.

The following approaches to solve an ethical dilemma were deduced:

Refute the paradox (dilemma): The situation must be carefully analyzed. In some cases, the existence of the dilemma can be logically refuted.
Value theory approach: Choose the alternative that offers the greater good or the lesser evil.
Find alternative solutions: In some cases, the problem can be reconsidered, and new alternative solutions may arise.

Examples

Some examples of ethical dilemma include:

Taking credit for others’ work
Offering a client a worse product for your own profit
Utilizing inside knowledge for your own profit

Ethical Dilemmas in Business

Ethical dilemmas are especially significant in professional life, as they frequently occur in the workplace. Some companies and professional organizations (e.g., CFA) adhere to their own codes of conduct and ethical standards. Violation of the standards may lead to disciplinary sanctions.

Almost every aspect of business can become a possible ground for ethical dilemmas. It may include relationships with co-workers, management, clients, and business partners.

People’s inability to determine the optimal solution to such dilemmas in a professional setting may result in serious consequences for businesses and organizations. The situation may be common in companies that value results the most.

In order to solve ethical problems, companies and organizations should develop strict ethical standards for their employees. Every company must demonstrate its concerns regarding the ethical norms within the organization. In addition, companies may provide ethical training for their employees.

More Resources

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An ethical dilemma is a conflict between alternatives where, no matter what a person does, some ethical principle will be compromised. Analyzing the options and their consequences provides the basic elements for decision-making.

To do or not to do, that is the question you ask yourself every morning when you hit the snooze on your alarm. Life offers plenty of little dilemmas that kill you with a smile. Choosing between two of your favorite shirts, struggling to decide whether or not to get a haircut, choosing between the dinner you promised your girlfriend and an impromptu guys’ night out—you make a variety of decisions every day.

The little choices that you make in your daily life are probably quite different than ethical decisions. Ethical decisions involve analyzing different options, eliminating those with an unethical standpoint, and choosing the best ethical alternative. But that begs the question, what are ethics?

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What is an Ethical Dilemma?

What are ethics?

Ethics are the well-grounded standards of right and wrong that dictate what humans ought to do. These are usually put in terms of rights, duties, benefits to the society, fairness, and other specific virtues. They outline a framework to establish what conduct is right or wrong for individuals and broader groups in society.

It’s important to recognize that our individual ethics must also engage with the ethics of other people involved in the situation, e.g., our parents, colleagues, clients, etc. The laws of the land, rules set by society, and policies set out by the organization one works for, philosophical schools of thought, moral foundations, and many other such considerations govern ethics. Thus, doing ‘the right thing’ becomes a combination of personal, professional, and societal ethics.

How can you decide if something is ethically right or wrong?

While deciding if what you are doing is ethically right or wrong, you can ask yourself the following questions:

Legal Test

Is there a law being broken? If yes, the issue is of disobedience with enforceable laws instead of the unenforceable principles of a moral code. If it is legal, there are three more tests to decide whether it is right or wrong.

Stench Test

Does the course of action have the stench of corruption? This is a test of your instincts and determines the level of morality on a psychological level.

Front Page Test

How would you feel if your action showed up on the front page of the newspaper the next day? Most people would never do certain things if there was a chance that other people would find out about it. This is a test of your social morals.

Mom Test

This test involves asking oneself, ‘What would mom think if she knew about this?’ When you put yourself in the shoes of another person (who cares deeply about you), you get a better idea of what you’re doing.

These are the basic tests to find out if what you’re doing is right or wrong. However, you often face situations where you find yourself in a conflict between two right things.

What is an ethical dilemma?

An ethical dilemma is a conflict between alternatives where choosing any of them will compromise some ethical principle and lead to an ethical violation. A crucial feature of an ethical dilemma is that the person faced with it should do both the conflicting acts, based on a strong ethical compass, but cannot; he may only choose one.

Not choosing one is the condition that allows the person to choose the other. Thus, the same act is both required and forbidden at the same time. He is condemned to an ethical failure, meaning that he will do something wrong no matter what he does.

When people encounter these tough choices, an ethical failure rarely occurs because of temptation, but simply because choosing any of the conflicting actions will involve sacrificing a principle in which they believe.

Truth vs. Loyalty

Conforming to facts or reality sometimes stands against your allegiance to a person, corporation, government, etc. Truth is right, and so is loyalty.

Individual vs. Community

Individualism assumes that the rights of a person must be preserved since social goodwill automatically emerges when each person vigorously pursues his interests. However, ‘community’ means that the needs of the majority outweigh individual interests. It is right to consider the individual, but also right to consider the community.

Short term vs. Long term

Most people think it’s obvious to plan for the long term, even if it means sacrificing things in the short term. However, it gets tough to choose when short-term concerns demand the satisfaction of current needs to preserve the possibility of a future. Thus, it is right to think about both short-term and long-term concerns.

Justice vs. Mercy

Justice urges us to stick to the rules and principles and pursue fairness without giving personal attention to given situations. Mercy urges us to seek benevolence in every possible way by caring for the peculiar needs of individuals on a case-by-case basis. Both justice and mercy are right.

When faced with an ethical consideration, we need to be clear about which values are at play. We need also to realize how easy it is to discard one of the values or to justify dishonesty because we want to avoid unpleasant confrontations. We do this by thinking things like ‘Everybody does it’ or ‘I will do this one last time’.

Ethical dilemma examples

Your friend is on her way out of the house for a date and asks you if you like her dress. Do you tell her the truth or do you keep mum?
At a restaurant, you see your friend’s wife engaged in some serious flirting with another man. Do you tell your friend and ruin his marriage or do you pretend you never saw that?
Your colleague always takes credit for your and others’ work. Now, you have the chance to take credit for her work. Would you do it?
You are a salesperson. Are you ethically obligated to disclose a core weakness of your product to your potential customer?

Approaches to ethical decision making

There can be different approaches to thinking about ethical decision making, although struggling with these dilemmas might give you a headache:

Ends Based

The utilitarian approach or the ends-based approach says that the actions are ethically right or wrong depending on their effects. It argues that the most ethical choice is the one that does the greatest good for the greatest number.

Rules-Based

This approach rests on the belief that rules exist for a purpose and must therefore be followed. Basically, stick to the rules and principles and don’t worry about the result!

Care Based

This approach puts love for others first. It is most associated with ‘Do unto others as you would have them do unto you’.

How to resolve an ethical dilemma

What do you do when you find yourself in an ethical dilemma? How do you figure out the best path to take? Before thinking about which path is the most ethical one, be sure to spell out the problem and the feasible options at hand. Our mind often limits itself to two conflicting options and does not see the presence of a third, better option.

Generally, philosophers outline two major approaches in handling ethical dilemmas after assessing the legality of the actions. While focusing on the consequences of the ethical dilemma, one approach argues ‘no harm, no foul’. In contrast, the other focuses on the actions themselves, claiming that some actions are simply inherently wrong. While these approaches seem to conflict with each other, they actually complement the other in practice. A brief three-step strategy can be formulated by combining these two schools of thought.

Step one – Analyze the consequences.

When you have two options, considering the positive and negative consequences connected with each option gives you a better outlook on which option is better.

It is not enough to count the number of good and bad consequences an option has; it is also important to note the kind and amount of good it does. After all, certain ‘good things’ in life (e.g., health) are more significant than others (e.g., a new phone).

Similarly, a small quantity of high-quality good is better than a large quantity of a low-quality good, and a small quantity of high-quality harm (like betraying someone’s trust) is worse than a large quantity of low-quality harm (like waiting a few more months before asking for a promotion).

Step two – Analyze the actions.

Now, look at those options from an entirely different perspective. Some actions are inherently good (truth-telling, keeping promises), while others are bad (coercion, theft). No matter how much good comes from these bad actions, the action will never be right. How do your actions measure up against moral principles of honesty, fairness, and respecting the rights and dignity of others? If there is a conflict between one or more of these principles, consider the possibility of one principle being more important than the others.

Step three – Make a decision.

Each of the above approaches acts as a check on the limitations of the other and must therefore be analyzed in combination. They provide the basic elements that we can use in determining the ethical character of the options at hand and make the process relatively easy.

When you find yourself in a fix, consider speaking to others about the situation and getting the opinion of more knowledgeable people to find a possible solution.

Once the decision is made, explain it to those who will be affected by your decision. Be aware and reactive to new developments in that situation that may require you to make changes in your course of action. It will also help reflect on your past actions and consider whether there is anything you can do to prevent the dilemma from happening again.

Most importantly, stay ethical and stay proud!

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