We’ve detected that JavaScript is disabled in this browser. Please enable JavaScript or switch to a supported browser to continue using twitter.com. You can see a list of supported browsers in our Help Center. Help Center Fellow Amazonians: I’m excited to announce that this Q3 I’ll transition to Executive Chair of the Amazon Board and Andy Jassy will become CEO. In the Exec Chair role, I intend to focus my energies and attention on new products and early initiatives. Andy is well known inside the company and has been at Amazon almost as long as I have. He will be an outstanding leader, and he has my full confidence. This journey began some 27 years ago. Amazon was only an idea, and it had no name. The question I was asked most frequently at that time was, “What’s the internet?” Blessedly, I haven’t had to explain that in a long while. Today, we employ 1.3 million talented, dedicated people, serve hundreds of millions of customers and businesses, and are widely recognized as one of the most successful companies in the world. How did that happen? Invention. Invention is the root of our success. We’ve done crazy things together, and then made them normal. We pioneered customer reviews, 1-Click, personalized recommendations, Prime’s insanely-fast shipping, Just Walk Out shopping, the Climate Pledge, Kindle, Alexa, marketplace, infrastructure cloud computing, Career Choice, and much more. If you get it right, a few years after a surprising invention, the new thing has become normal. People yawn. And that yawn is the greatest compliment an inventor can receive. I don’t know of another company with an invention track record as good as Amazon’s, and I believe we are at our most inventive right now. I hope you are as proud of our inventiveness as I am. I think you should be. As Amazon became large, we decided to use our scale and scope to lead on important social issues. Two high-impact examples: our $15 minimum wage and the Climate Pledge. In both cases, we staked out leadership positions and then asked others to come along with us. In both cases, it’s working. Other large companies are coming our way. I hope you’re proud of that as well. I find my work meaningful and fun. I get to work with the smartest, most talented, most ingenious teammates. When times have been good, you’ve been humble. When times have been tough, you’ve been strong and supportive, and we’ve made each other laugh. It is a joy to work on this team. As much as I still tap dance into the office, I’m excited about this transition. Millions of customers depend on us for our services, and more than a million employees depend on us for their livelihoods. Being the CEO of Amazon is a deep responsibility, and it’s consuming. When you have a responsibility like that, it’s hard to put attention on anything else. As Exec Chair I will stay engaged in important Amazon initiatives but also have the time and energy I need to focus on the Day 1 Fund, the Bezos Earth Fund, Blue Origin, The Washington Post, and my other passions. I’ve never had more energy, and this isn’t about retiring. I’m super passionate about the impact I think these organizations can have. Amazon couldn’t be better positioned for the future. We are firing on all cylinders, just as the world needs us to. We have things in the pipeline that will continue to astonish. We serve individuals and enterprises, and we’ve pioneered two complete industries and a whole new class of devices. We are leaders in areas as varied as machine learning and logistics, and if an Amazonian’s idea requires yet another new institutional skill, we’re flexible enough and patient enough to learn it. Keep inventing, and don’t despair when at first the idea looks crazy. Remember to wander. Let curiosity be your compass. It remains Day 1. Jeff By Julie Bort, Business Insider
Amazon CEO Jeff Bezos has a notorious habit of sending his executives an email that has a single character: a question mark. When the executive gets an email from Bezos that simply reads "?" they know that Bezos is concerned about something because a customer complained, Bezos explained during an onstage interview at the George Bush Presidential Center on Friday. "I still have an email address customers can write to," Bezos said. Although he doesn't typically answer those emails himself, he does read them. "I see most of those emails. I see them and I forward them to the executives in charge of the area with a question mark. It's shorthand [for], 'Can you look into this?' 'Why is this happening?'" Bezos said. Getting such an email is a pretty common thing at Amazon, and it's also a big deal. The executive, in turn, will often foward it to the manager in charge of the area who will view the email with a sinking heart, one of them recently told us. That's because the manager is then on the hook to drop everything, investigate, and get back with an answer. Sometimes that means a lot of research over nights and weekends, the Amazon manager recently told us. But Bezos views that email address, , as a way to stay close to customers, which can otherwise be hard to do as an executive who is far removed from day-to-day customer service and sees the company mostly through data and reports. "We have tons of metrics," Bezos explained. "When you are shipping billions of packages a year, you need good data and metrics: Are you delivering on time? Delivering on time to every city? To apartment complexes? ... Whether the packages have too much air in them, wasteful packaging?" So those customer complaints gives him front-line insights. If all his data says one thing and a few customers say something else, he believes the customers. "The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it," he explained. This is one of the ways Bezos expresses what he calls one of Amazon's most important values: customer obsession. "We talk about it, customer obsession, as opposed to competitor obsession," he said. Often companies say they are focused on customers, but they really spend most of their energy reacting to and talking about competitors. "If your whole culture is competitor-obsessed, it's hard to stay motivated if you are out in front. Whereas customers are also unsatisfied, always discontent, always want more. So no matter how far in front you get in front of competitors, you are still behind your customers. They are always pulling you along," he said. This post originally appeared on Business Insider.
Amazon is an American electronic commerce company headquartered in Seattle. It is the largest Internet-based retailer in the United States. 410 Terry Avenue NorthSeattle, WA 98109 https://www.amazon.com/
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Jeff Bezos is the founder and CEO of Amazon. If you’d like to contact him, the most direct way is simply to send him an email. You can also try reaching out to him via Twitter. Either way, however, you likely won’t get a response from Bezos himself. If you’re looking for more immediate help with an Amazon-related problem, try contacting their customer service instead.
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