As you set out to improve your English, don’t forget that understanding others and being understood is not all about the right words. Effective cross cultural communication is also an emotional skill. Misunderstandings are common between native speakers of the same language, Imagine what more it will cause to people with different language or cultural group. With continuous globalization, these kinds of problems may arise. That is why cross-cultural knowledge is now becoming a must. So, here we will discuss 4 important keys to effective cross cultural communication: Show
 RESPECT Respect is the first key to effective communication. Etiquette and good manners should never be forgotten. Do not be selective on who you give your regards to. This means that you should be respectful to everyone not just to people who you perceive as having a higher status than you. Keep in mind that we have different cultural values than others, but basic values of respect are universal. Just put yourself in their shoes and think how you would like to be treated in that situation and you’ll do just fine. AWARENESS Each culture greatly influences the way people think, see, speak, listen and understand. Even in the way they act, cultural values plays a big part. It is a huge advantage for you if you know a second language because it will be easier for you to understand that individual who belongs to a certain cultural group. If not, at least try to make an effort to learn their culture as much as you can. Our cultural differences plays a big role in this part. Some expressions and gestures differs from one cultural group to another. Some gestures we are accustomed to may be insulting to others. For example, many nationalities view eye contact as a sign of respect when talking to someone but for some it is not that important. Many differences like these may cause conflict especially in our workplace. That’s why it would be better if we understand how to manage these differences. LISTEN Hearing is not listening. When you listen, you have the intention or the conscious effort to process the meaning of the words that is being said to you. By doing this, you give the person you are talking to, the time for him to finish what he or she needs to say before you begin. But it is also important to listen to him/her with an open mind. Keep his/her cultural background in mind. Does he/she mean what he/she says exactly or not. Most English speaking countries tend to be more specific and direct, these are called low-context communicators, while some are high-context communicators which tends to be more elaborate. It is better to be mindful of the non-verbal gestures or cues from high context communicators to effectively understand them. ACCEPTANCE Sometimes it is not enough to listen to someone. It is much better if you comprehend what they really mean. And accept the fact that we have cultural dissimilarity. If we accept these differences, the more we will be able to communicate to them properly. Many global leaders use interpreters when dealing with other nationalities but the potential for misunderstanding grows. That’s why adapting to this challenge is necessary. Cross cultural knowledge is essential to anyone’s growth and success. Accept that cultural disparity are not barriers, just challenges that we have to welcome and find ways to work with. So, those are the 4 keys on effective cross-cultural communication. Remember those tips to guide you on resolving cultural conflicts, issues and problems. But remember, this does not stop in just learning a new language, it is a continuous acquisition of knowledge and skills in making good relationship to members of other cultural groups.
It’s no secret that effective communication is central to the success of any organization, regardless of industry. But in order to truly understand what it takes to communicate effectively, you must first understand the different cultural factors that influence the way people interact with one another. Our world is more interconnected than ever before, a fact that has given rise to many changes in the ways that businesses and organizations operate. Workplaces are more diverse, remote teams are scattered across the country or around the world, and businesses that once sold products to a single demographic might now sell to a global market. All of these factors have converged to make cross-cultural communication a vital part of organizational success. Here’s a look at why cross-cultural communication is important in the workplace, and the steps you can take to overcome cultural barriers and improve communication within your organization. What is Cross-Cultural Communication?Cross-cultural communication is the process of recognizing both differences and similarities among cultural groups in order to effectively engage within a given context. In other words, cross-cultural communication refers to the ways in which people from different cultural backgrounds adjust to improve communication with one another. In today’s rapidly changing professional world, it’s critical to gain an understanding of how cultural elements influence communication between individuals and groups in the workplace. Developing strong cross-cultural communication skills is the first step in creating a successful work environment that brings out the best in all of an organization’s team members. Download Our Free Guide on the Skills Every Communicator Needs in the Digital EraFrom analytics know-how to reputation management, here’s how you can stay competitive.
Why is Cross-Cultural Communication Important?To be successful in any industry, organizations need to understand the communication patterns of employees, customers, investors, and other audiences. Awareness and willingness to adjust allow for the exchange of information regardless of cultural values, norms, and behaviors that may vary between audiences. Given the different backgrounds that each audience comes from, it is critical to understand how culture influences communication, and how this can impact organizational processes. Patty Goodman, PhD, the faculty lead for cross-cultural communication in Northeastern’s Master’s in Corporate and Organizational Communications program, says, “Effective cross-cultural communication is essential to preventing and resolving conflict, building networks, and creating a satisfactory work environment for everyone involved.” Additionally, the Society for Human Resource Management (SHRM) reports that culture has a significant impact on productivity. As such, it is important to be cognizant of the fact that “employees from different backgrounds are motivated by different incentives and react differently to various management and communication styles.” How to Improve Cross-Cultural CommunicationHere are four tips to help you improve cross-cultural communication in your organization. 1. Embrace AgilityThe inability or unwillingness to adapt to change is a common barrier to cross-cultural communication. Often, people are reluctant to accept new things due to an unconscious fear that doing so will change their culture or belief system in some way, Goodman explains. If these assumptions are not questioned, actions can be detrimental to personal and organizational growth. By becoming aware of unconscious barriers or subconscious biases, people can become more open to adapting. “When an organization becomes too set in its ways, it can halt improvements because they are not open to trying different ways of doing things,” Goodman says. Instead, organizations need to be focused on continuous improvement, which requires a certain degree of flexibility and willingness to try different ways of doing things. Unfortunately, there is no one-size-fits-all solution to this problem. Rather, the best way to address the issue often involves getting started on an individual level. To begin, consider stepping out of your comfort zone and trying new things in the workplace. In terms of cross-cultural communication, one of the best ways to embrace this idea is to try new methods of doing things in ways that can help you better understand the perspectives of others. 2. Be Open-MindedSimilarly, closed-mindedness is another barrier to cross-cultural communication that can hinder the success of an organization. “People get caught in the trap of thinking that there is one right way to do things and everything else is wrong,” Goodman points out. On a personal level, becoming more open-minded can be as simple as learning more about an idea that you wouldn’t have considered otherwise. Being exposed to new viewpoints and making the effort to understand them can have an impact on how you make decisions moving forward. On the other hand, when you’re in a situation where you must work with a closed-minded individual, Goodman suggests you ask questions and look for opportunities to offer a range of thoughts for your audience by providing reliable and valid pieces of data. Leveraging accurate data can be a powerful tool when convincing someone to consider other ideas. By discussing options and listening, you can build trust. However, presenting this information in an effective way can be a challenge. If people feel overwhelmed by the information or do not trust its validity, it can have the opposite effect. Be sure to carefully identify and present the information to successfully encourage others to approach other ideas with an open mind. 3. Facilitate Meaningful ConversationA lack of communication in an organization can exacerbate cultural differences between individuals. In an environment that does not allow for open communication, people tend not to speak up or share comments and feedback with one another. So, how might members of an organization facilitate open conversation and freely interact with each other? Although the organizational culture is unlikely to change overnight, making the effort to spark conversations on the individual level can be a step in the right direction. “One of the best ways to get started is to connect with someone who might have a different perspective from your own,” Goodman remarks. “Start a conversation with someone in another department and ask questions, and try to gain a better understanding of their point of view by actively listening.” Not only will this allow you to gain an understanding and appreciation for another person’s perspective, but it will also help to build strong relationships in the workplace. Goodman recommends “being curious, asking questions, and being open to different points of view.” Encouraging meaningful interactions also has a significant impact on the overall environment by creating a comfortable space where team members can openly share their thoughts and ideas. 4. Become AwareAnother important step to improving cross-cultural communication in the workplace is to become more culturally and self-aware. On a personal level, you should make an effort to acknowledge your own implicit biases and assumptions that affect the way you interact with others. Although this may be easier said than done, you can start by making a conscious attempt to empathize with your audience and gain a better understanding of their point of view. At the organizational level, Goodman recommends starting with an audit of internal communications. Throughout this process, you should be asking how your mission and company values are defined, whether or not they are inclusive, and whether the team’s various cultures have been taken into account. Performing this analysis will give you a good idea of the state of your corporate culture, including areas in your organizational communication strategy that you can improve to better serve your team members and achieve your goals. Improving Workplace CommunicationCross-cultural communication is just one (albeit important) aspect of an organization’s overall communication strategy, and improving in this area can be a great first step in maximizing employee and business performance overall. In addition to the tips listed above, learning the foundations of corporate communications can provide you with the skills needed to understand all of the factors that influence communication in the workplace. Earning a master’s degree in corporate communications can help you do just that. Northeastern’s Corporate and Organizational Communications program, in particular, is designed to instill students with the theoretical foundations of communication theory, as well as the practical skills necessary to excel professionally. “Formal education challenges you to think critically and creates an environment where you can practice your communication skills in order to be effective in the real world,” Goodman says. By enrolling in such a program, you are met with countless opportunities to interact with experts in the field and practice experiential learning. Additionally, Northeastern’s program offers several concentrations tailored to students’ career goals, including a concentration in cross-cultural communication. This particular track offers practical tools to successfully navigate cultural fields of interest and gain skills to develop a cultural audit. A graduate certificate in cross-cultural communication is also available. To learn more about the critical communication skills needed to succeed in the digital age, download our free guide below. |
In what specific ways can you enhance your ability to communicate with people from diverse culture
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