What are the benefits of serving alcohol responsibly?

Help minimise alcohol and gambling-related harm, receive updates, discuss important issues, and connect with other licensees and government agencies.

Use the interactive map to find information about liquor accords near you.

Liquor accords provide a forum for members and stakeholders to proactively discuss their views, concerns and expectations, while working towards preventing liquor-related issues affecting local businesses and the community.

The benefits of having a liquor accord in your area include:

  • minimising alcohol and drug-related violence, antisocial behaviour and crime in and around licensed premises
  • preventing under-age drinking
  • increasing awareness and practices related to responsible service of alcohol and gambling
  • improving understanding amongst licensees, approved managers, and staff of their legal obligations
  • enhancing community understanding of the role of government agencies and availability of government resources
  • creating safe and enjoyable environments for the benefit of local businesses and the community.

Transcript of video

Licensees who collectively implement price or supply controls on alcoholic drinks may risk reducing competition under the Competition and Consumer Act 2010 (CCA).

However, exemptions from the competition provisions within the CCA may be available for liquor accords (and safe night precinct boards) in certain circumstances. This means, liquor accords may adopt price or supply controls where relevant alcohol-related problems have been identified in their communities and the controls are registered by the Office of Liquor and Gaming Regulation.

Also consider...

  • Last reviewed: 27 Jul 2022
  • Last updated: 17 Aug 2022

Getting drunk and drunken behaviour is viewed to be a common and sometimes expected part of the drinking experience in Western Australia. Changing community acceptance of drunkenness and the problems that go with it is one of the most important parts of creating a less harmful drinking culture.

Creating support and expectations for licensed settings that encourage sensible drinking through the responsible service of alcohol is one strategy to assist in reducing alcohol-related problems on and off licensed premises.

In Western Australia, there are laws in relation to serving alcohol. A licensee, manager or employee (whether in paid employment or as a volunteer) are required to comply with these laws:

Responsible service laws help to reduce the likelihood that others will cause problems for you, your friends or your family.

How can I support responsible service of alcohol?

Can I be refused entry to a licensed premise or service of alcohol if I appear to be drunk?

Answer: Yes. If your speech, balance, coordination or behaviour is noticeably impaired it is reasonable for bar staff to believe that you are drunk and as such are supported by the law to refuse entry or service.

Is it an offence for bar staff to serve alcohol to me when I appear to be drunk?

Answer: Yes. It is an offence to sell or supply alcohol to a drunken person on licensed or regulated premises.

Isn’t it the individual‘s responsibility to stop drinking rather than it being up to the bar staff to refuse them service?

Answer: Alcohol is a drug that affects the central nervous system and brain function. Consuming alcohol can affect the drinker’s ability to think rationally and to reasonably deal with situations or their environment. Bar staff have a legal responsibility to refuse service of alcohol to people who are drunk.

Responsible Service of Alcohol Posters

A selection of posters has been developed for retailers. Select and download the posters which are relevant to your environment, from our Resources section.

What are the benefits of serving alcohol responsibly?
October 3, 2012

What are the benefits of serving alcohol responsibly?

Source : Luigi Mengato

Most workers in the alcohol service industry are aware of the need to undergo responsible service of alcohol training however RSA training should not be looked at as just a mandatory requirement that employers force you to undergo. There are other advantages to RSA training that workers should be aware of because it will motivate them to complete their RSA course as required by the law.

One of the biggest benefits of RSA training is that it teaches you to serve alcohol in a manner that maintains the good reputation of the establishment. This means that you will enjoy a pleasant working environment and be confident that each time you go to work you will be safe rather than being exposed to alcohol fuelled violence.

Servers of alcohol who perform their duties according to RSA regulations provide a duty of care to customers that in turn promotes job satisfaction. Workers who are serving customers responsibly and performing their duty are happier employees and so are more productive.

Obviously those workers who do not adhere to RSA regulations are liable to costly fines and could face losing their jobs altogether especially if their behaviour brings a bad reputation to the venue.

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Everyone benefits when alcohol is served responsibly. If staff understand the product they are selling or hold a Responsible Service of Alcohol QLD certificate, then they understand the responsibilities that come with it. Servers will have a more pleasant work environment without rowdy, intoxicated customers. Excessive drinking makes life more difficult for people working in the liquor industry. They have to tolerate:

  • Abusive customers
  • Harassment
  • Possible violence

Licensees should be aware that their premises are potentially more attractive and profitable, if they avoid the problems caused by intoxicated customers.

Businesses should strive to improve their RSA QLD practices for the following reasons:

  • The overall atmosphere will be more pleasant
  • The business will garner a good reputation
  • There will be greater customer satisfaction
  • Potential legal problems will be reduced
  • Staff morale will be higher leading to greater productivity and less staff turnover

When customers drink responsibly, it is good for business because other customers:

  • Will feel safe and stay longer
  • Will tell their friends about the place and attract more customers
  • Will come back!

If you want to learn more about how alcohol is served responsibly, take a look at our RSA Online Course and other hospitality courses.  Club Training Australia offers a number of online course bundles so you get more bang for your buck as well!